Consumer Rights

Rights for people in the public mental health system:

  • To be treated with respect and dignity;
  • To have your privacy protected;
  • To help develop a plan of care and services that meet your needs;
  • To participate in decisions regarding your mental health care;
  • To receive services in a barrier-free location (accessible);
  • To request information about names, location, phones, and languages for local agencies;
  • The right to receive the amount and duration of services you need;
  • To request information about the structure and operation of the RSN;
  • The right to services within 2 hours for emergent care and 24 hours for urgent care;
  • To be free from use of seclusion or restraints;
  • To receive age and culturally appropriate services;
  • To be provided a certified interpreter and translated material at no cost to you  (the consumer or family member);
  • To understand available treatment options and alternatives;
  • To refuse any proposed treatment;
  • To receive care that does not discriminate against you (e.g., age, race, type of illness);
  • To be free of any sexual exploitation or harassment;
  • To receive an explanation of all medications prescribed and possible side effects;
  • To make an advance directive, which states your choices and preferences for mental health care;
  • To receive quality services that are medically necessary;
  • To have a second opinion from a mental health professional;
  • To file a grievance with your agency or RSN;
  • To choose a mental health care provider or choose one for your child who is under thirteen years of age;
  • To change mental health care providers during the first 30 days, and sometimes more often;
  • To file a request for an administrative (fair) hearing;
  • To request and receive copy of your medical records and ask for changes; and,
  • To be free from retaliation.